dadu55Privacy Policy

This page describes what we collect when you use dadu55 and how we keep that data protected. Our privacy policy is straightforward: we collect only the information necessary to operate your account, process deposits and withdrawals, comply with legal verification requirements, and provide customer support.

We at dadu55 do not sell your data to third parties. We do not track you across other websites. Our servers and processors may sit outside your jurisdiction, but all data handling follows consistent encryption and access controls. This policy applies equally to users accessing dadu55 via Android APK, iOS browser, or desktop.

We take data security seriously. Your account password is hashed, your payment details are encrypted, and your betting history is logged with audit timestamps. If you have questions about how we handle your information, contact our support team via Live Chat or refer to the contact details at the end of this policy.

What We Collect and Why

Account Registration Data

When you create a dadu55 account, we collect your email address, a password (which you set), and your preferred contact language (English or Indonesian). We use your email to send account confirmations, password resets, withdrawal status updates, and support responses. Your password is hashed in our database — we cannot see it, only verify it when you log in.

Know Your Customer (KYC) Verification

Before you withdraw funds from dadu55, we require identity verification. You upload a photograph of your national ID, passport, or driving licence, and a proof of address (utility bill, bank statement, or official letter) dated within the past six months. We collect this information to comply with anti-money-laundering regulations and fraud prevention. Our compliance team reviews these documents and then secures them in encrypted storage. We retain KYC documents for as long as your account is active, plus a retention period for regulatory compliance.

Payment and Transaction Data

Each time you deposit or withdraw, we log the transaction. This includes the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the transaction status. We do not store your full payment card or e-wallet credentials — only the last 4 digits for verification purposes. Payment processors (e.g., mobile banking, local payment) handle your actual financial credentials; we receive only confirmation that the transaction succeeded.

Data Processor: We use third-party payment processors to handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer processing. These processors have their own privacy policies and are bound by data protection agreements with us.

Betting History and Activity Data

We record every bet you place on dadu55 — the game name, bet amount, odds, timestamp, and outcome. We also log your login times, IP address, and device type (Android, iOS, desktop). This data helps us detect fraud, investigate disputes, and provide you with a complete betting history accessible from your account dashboard. Your betting records are tied to your account and are not shared with anyone except our fraud prevention team and, if necessary, law enforcement under legal order.

Communication Data

When you contact dadu55 support via Live Chatwe store your message, our response, and the timestamp. We use this data to resolve your issue, train our support team, and improve our service. Support messages may be reviewed by management for quality assurance. We retain support logs for a standard retention period to support account disputes or account recovery requests.

Device and Access Data

Our servers log your IP address, device model (e.g., Android device type, iOS version, desktop browser), and approximate location (country level only — we do not pinpoint your exact location). We use this data to detect unauthorized access, prevent account takeover, and ensure our app works across different devices. If you log in from an unusual location or device, we may prompt you for additional verification.

How We Use and Protect Your Data

Data Protection and Encryption

We at dadu55 encrypt your data in transit (using HTTPS) and at rest (in our databases). Your password is hashed with a strong algorithm — we do not store it in plaintext. Your payment information is never stored on our servers in full; we store only what is necessary to reconcile transactions. Access to sensitive data is restricted to authorized personnel only, who sign confidentiality agreements.

Our servers may be located outside your home jurisdiction (e.g., in regional data centres across Southeast Asia). However, your data is protected by the same encryption and access controls regardless of server location. We do not back up your data to public cloud storage; backups are encrypted and stored in secure facilities.

Third-Party Sharing

We do not sell or share your personal data with third parties for marketing or advertising. We do share necessary information with:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet processors, and our banking partners (mobile banking, local payment, online payment, e-wallet) receive transaction details to process your deposit or withdrawal.
Legal and regulatory authorities: If compelled by law, we disclose data to law enforcement, tax authorities, or financial regulators in jurisdictions where we operate.
Fraud prevention partners: We may share anonymized betting patterns or suspicious activity indicators with fraud prevention services to protect all users on dadu55.
Customer support tools: Our support team uses encrypted messaging and ticketing systems to manage your requests — these tools are provided by vendors under data protection agreements.

Note: We do not share your betting history with other players, competitors, or data brokers. Your account activity is private to you and our team.

Cookies and Tracking

We use cookies on dadu55 to store your session token (so you stay logged in), your language preference, and account state data. These are essential for the platform to function. We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. You can disable cookies in your browser settings; however, this may prevent dadu55 from functioning correctly on your device.

Your Rights and Data Access

You have the right to request a copy of all personal data we hold about you. Contact our support team via Live Chat with your account email, and we will email you a complete data export (including your account details, KYC documents, transaction history, and support messages) within a standard processing window. You also have the right to request correction of inaccurate data or deletion of your account (subject to legal retention requirements for transactions and disputes).

Data Retention and Deletion

We retain your account data for as long as your account is active. After you close your account, we retain transaction records, betting history, and KYC documents for a legal retention period (typically 5–7 years for financial compliance). We delete support messages and temporary logs after a standard retention period. If you request account deletion, we anonymize your account within our systems, meaning future analysis cannot link activity to you — but historical records are retained for regulatory compliance.

Regional Privacy Considerations

Our services are available only where local law permits. Users in supported jurisdictions (including Jakarta, Surabaya, Bandung, Medan, and other regions across Southeast Asia) are subject to this privacy policy. If your local jurisdiction has stricter data protection requirements, our practices comply with the highest standard. If you have privacy concerns specific to your region, contact us via Live Chat

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting an updated version on this page with a new "last updated" date. Your continued use of dadu55 after such updates constitutes acceptance of the new policy.

Contact dadu55

If you have privacy questions, requests for data access, or concerns about how we handle your information, contact our support team via Live Chat or email us through the channels listed in our About us page. We respond in English and Indonesian within standard business hours. For urgent data security issues, mark your message as "Privacy Concern" and our compliance team will prioritize your request.